These are our policies regarding consignment, web store sales and returns. We love helping good gear find new homes, and we do our best to ensure fair policies for both buyers and sellers. We look forward to working with you!
If you have gear you’d like to consign with us, please bring it to the shop anytime during business hours and we’ll go through it with you. We’re looking for street and dirt gear that’s in good, usable condition, along with luggage, casual wear, accessories, and memorabilia. Sometimes there will be items we cannot sell – please understand that we base our decisions on what our customers support.
You will receive 55% of the selling price. If it looks like an item isn’t moving, we may mark down its price after 30 and 60 days. We will always ask if you have a bottom limit for negotiating (the price below which it’s not worth it to you to sell an item), and we’ll honor that number in your share of the selling price.
We base our pricing on brand, style, condition, and market demand. We will work to get the best possible prices for your gear, while selling items as quickly as possible.
We will display your items for 90 days. At the end of the 90-day term, we’ll review the remaining items with you. If we feel the gear is still saleable, we may offer to extend the consignment period.
WEB STORE SALES:
We ship via UPS. Our web store shipping cost calculator is still being refined. If you believe that the shipping cost charged by our web store is unreasonable, please email us at firstname.lastname@example.org, or call us at (562) 856-1248 during business hours, and we’ll check the cost.
If your package arrives in damaged condition, please DO NOT DISCARD THE PACKAGING. Call us immediately at (562) 856-1248 to report the problem. You may also email your claim to email@example.com. We’ll initiate a claim with the freight carrier and will remedy the situation as best we can. Replacements may or may not be available, because we often have only 1 of each item we sell. Please note that the freight carrier may choose to inspect the package. If the package is discarded prior to inspection, your claim may be denied. After the freight carrier is satisfied with the inspection, or chooses not to inspect, we will notify you to discard the packaging.
Our web store does not currently accept sales outside the United States and Canada. If you’d like to place an order with a foreign billing and shipping address, please call us at +1-562-856-1248 during business hours.
All in-store sales are final.
Online sales have a 10-day return period. If you’re not satisfied with your purchase, please contact us within 10 days of receiving your item. Call us at (562) 856-1248 or send an email to firstname.lastname@example.org, and let us know you’ll be sending the item back. Please put your web order number on either the shipping label or the outside of the box. We will refund the purchase price (but not shipping costs) once we’ve received your returned item.
Gear must be returned in the same condition that it was shipped. Used gear should not show more wear than it did when shipped; if it does, we will charge a 15% restocking fee. New gear that has been worn cannot be returned.